999ok Terms and Conditions — Read before using the platform

01 General Terms & Conditions

999ok is an online gaming platform offering slots, casino games, fish games, and Sports Betting to players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between 999ok and its users.

By browsing the 999ok website, creating an account, or using any of our services, you agree to all of these Terms and Conditions. If you do not agree, please refrain from using this platform.

999ok reserves the right to change, amend, or update these Terms and Conditions at any time. Updates take effect as soon as they are published on the website. We recommend checking this page regularly.

• These Terms and Conditions are available in both English and Bengali; in the event of a conflict, the Bengali version shall prevail.
• 999ok services are for personal and recreational use only.
• If a technical error results in an incorrect payout, 999ok reserves the right to recover the excess amount.
• If a game is interrupted due to a lost internet connection, the last state recorded by the system will be treated as the final outcome.

02 Account Register

To register an account on 999ok, you must provide accurate and up-to-date information. Providing false or misleading information will result in account termination, and any funds held in the account may be forfeited.

Each person may register only one account. Any attempt to open multiple accounts using the same device, IP address, or payment method will result in all associated accounts being closed.

• You must provide your full name, phone number, and date of birth accurately at the time of registration.
• A copy of your National ID or passport may be requested for account verification.
• Your password must be strong and kept confidential — never share it with anyone.
• It is the user's responsibility to keep their account information up to date.
• Transferring or selling your account is strictly prohibited.

03 Age Limit & Eligibility

The minimum age to use any 999ok service is 18. Anyone under 18 is strictly prohibited from accessing or using this platform. We are committed to protecting minors from gambling.

If it is found that a user registered while under the age of 18, the account will be closed immediately and all transactions will be considered void.

• Age verification documents may be requested at any time.
• Withdrawals may be held until age verification is complete.
• Parents and guardians are encouraged to use parental controls to prevent minors from accessing gaming content.

04 Deposit Policy

Deposits on 999ok can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 300. Funds are typically credited to your account within 5–10 minutes of a successful deposit.

When making a deposit, you must enter the correct account number and amount. Any errors are the user's responsibility and may cause delays in processing.

• Minimum Deposit: BDT 300
• Maximum single deposit: BDT 50,000 (may vary by payment method)
• Deposit processing time: 5–15 minutes
• Deposits from third-party accounts are not permitted.
• 999ok covers all deposit charges — no hidden fees.

05 Withdrawal Policy

To withdraw from 999ok, your account must be fully verified. The minimum withdrawal amount is BDT 500. Withdrawals are typically processed within 15–30 minutes of the request being received, though delays may occur if additional verification is required.

Withdrawals can only be made to the same payment method used for the deposit. This is an important security measure to prevent money laundering.

• Minimum Withdrawal: BDT 500
• Maximum daily withdrawal limit: BDT 200,000
• Withdrawal processing time: 15–30 minutes (typically)
• Winnings from bonuses cannot be withdrawn until wagering requirements are fulfilled.
• Withdrawals may be temporarily suspended in cases of suspicious activity.
• Additional documentation may be required for large withdrawals.

06 Bonus Terms & Conditions

999ok offers a range of bonuses, including a Welcome Bonus, Free Spins, Reload Bonuses, Cashback, and VIP rewards. Each bonus has its own terms and wagering requirements, which are detailed on the bonus offers page.

Always read the relevant terms before claiming a bonus. 999ok is not responsible for bonuses lost due to unfamiliarity with the terms. Each bonus may only be claimed once unless stated otherwise.

• A minimum deposit of BDT 500 is required to qualify for the Welcome Bonus.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Wagering requirements are typically 15–30x the combined deposit and bonus amount.
• Bonuses are valid for 7 days by default; any unused bonus will expire at the end of this period.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed.
• 999ok reserves the right to modify or cancel any bonus offer at any time.

07 Gaming Rules

All games on 999ok are sourced from certified third-party providers, and all outcomes are determined by RNG (Random Number Generator) technology. No result is predetermined, and every spin or hand is entirely independent.

If your internet connection drops during a game, the outcome will be determined by the last state saved in the system. No claims will be accepted in such cases.

• Each game has its own rules — please read them before you start playing.
• Games disrupted due to a technical issue on the provider's end may have their results voided.
• Use of Auto Spin in slots is entirely at your own risk.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, cancelled matches will result in the bet being refunded.

08 Prohibited Activities

The following activities are strictly prohibited on 999ok. Violations may result in account closure, forfeiture of funds, and legal action where applicable.

• Playing using bots, automation software, or artificial intelligence.
• Creating or operating multiple accounts under the same identity.
• Using stolen or unauthorised payment methods.
• Using 999ok for money laundering or any illegal financial transactions.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to gain unauthorised access to another user's account.
• Submitting false information to claim withdrawals or bonuses.

09 Account Closure & Suspension

999ok reserves the right to suspend or permanently close any account at any time, for any reason, and without prior notice — particularly in cases where a user has violated these Terms and Conditions.

Users may request account closure at any time. After verification, any remaining balance will be refunded, though bonus balances will not be returned.

• Inactive accounts (no login for more than 12 months) may be suspended.
• Where possible, users will be notified by email or SMS before their account is closed.
• You may appeal a closed account — contact our support team to get started.
• Owners of permanently closed accounts are not permitted to open a new account.

10 Privacy & Data Protection

999ok takes the protection of users' personal data seriously. Any information you provide will be used solely for account management, identity verification, and payment processing.

Your information will not be shared with third parties, except where required by law or at the request of a regulatory authority. For more details, please read our Privacy Policy Policy.

• All transactions are secured with SSL encryption.
• Payment details are not stored on 999ok servers.
• Even after an account is closed, data may be retained for up to 5 years for legal and compliance purposes.
• Users may request to view, correct, or delete their personal information.

11 Responsible Gaming

999ok believes gaming should be a source of entertainment, not addiction. We encourage all users to play responsibly. If you feel that gaming is negatively affecting your life or finances, please seek help.

999ok provides users with tools including Self-Exclusion, deposit limits, and cooling-off periods. Contact our support team to activate any of these options.

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Lock your account for anywhere from 30 days to permanently.
• Reality Check: Receive session reminders at set intervals during gameplay.
• For more details, visit our Responsible Gaming View page.

12 Changes to Terms & Contact

999ok reserves the right to update these Terms and Conditions at any time. Changes will be published on this page, and registered users will be notified of any significant updates.

Continued use of the platform after updated Terms and Conditions have been published will be taken as your acceptance of the new terms. We recommend making it a habit to review this page regularly.

• If you have any questions about the terms, ask us via support chat.
• For written complaints, please contact us by email.
• Disputes will first be addressed through our support channels.
• If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.